Privacy Policy.
We respect your privacy.
Betty B Counselling respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
"Personal information" is information we hold which is identifiable as being about you.
Betty B Counselling will, from time to time, receive and store personal information you enter onto our website, provide to us directly, or share with us in other forms.
You may provide basic information such as your name, phone number and email address to enable us to respond to your enquiry, provide updates or arrange counselling sessions. We may collect additional information at other times, including when you provide feedback, when you communicate with us via our contact form, or when you engage with our counselling services directly.
Collection of personal information
How we collect your personal information
Betty B Counselling collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide counselling services to you. If we receive personal information from third parties, we will protect it in accordance with this Privacy Policy.
Use of your personal information
Betty B Counselling may use personal information collected from you to provide counselling services, respond to your enquiries and communicate relevant updates about our practice.
We will not use your personal information to send unsolicited marketing material. Any contact we make with you will be directly related to the services you have engaged us for or enquired about.
Betty B Counselling may contact you by telephone, email or SMS in relation to your counselling appointments or enquiries.
Confidentiality and therapeutic context
As a registered counsellor practising under the ethical guidelines of PACFA (Psychotherapy and Counselling Federation of Australia), Betty maintains strict confidentiality in relation to all information shared within the therapeutic relationship.
There are, however, limited circumstances in which confidentiality may need to be breached. These include situations where there is a risk of serious harm to you or another person, where we are required to comply with a legal obligation, or where disclosure is otherwise required or permitted by law. Where possible, we will discuss this with you prior to any disclosure being made.
Confidentiality and therapeutic context
As a registered counsellor practising under the ethical guidelines of PACFA (Psychotherapy and Counselling Federation of Australia), Betty maintains strict confidentiality in relation to all information shared within the therapeutic relationship.
There are, however, limited circumstances in which confidentiality may need to be breached. These include situations where there is a risk of serious harm to you or another person, where we are required to comply with a legal obligation, or where disclosure is otherwise required or permitted by law. Where possible, we will discuss this with you prior to any disclosure being made.
Disclosure of your personal information
We will not disclose your personal information to third parties except in the following circumstances: where it is required for the delivery of services, where we are legally obligated to do so, or where you have provided your explicit consent.
Personal information may be disclosed to professional advisers, supervisors or insurers only to the extent reasonably necessary and always in accordance with applicable privacy obligations. Clinical supervision is a professional requirement under PACFA guidelines. Any information discussed in supervision is handled with strict confidentiality and without identifying details wherever possible.
Security of your personal information
Betty B Counselling is committed to ensuring that the information you provide is kept secure. We have put in place appropriate physical, electronic and administrative procedures to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure.
Please be aware that the transmission of information over the internet carries inherent risk. While we take all reasonable steps to protect your personal information, we cannot guarantee the absolute security of information transmitted to or from our website.
Access to your personal information
You may request details of the personal information we hold about you in accordance with the Privacy Act 1988 (Cth). If you believe any information we hold is inaccurate, out of date, incomplete or misleading, please contact us at bettybcounselling@outlook.com and we will respond promptly.
We reserve the right to refuse access to personal information in circumstances set out in the Privacy Act.
Complaints about privacy
If you have any concerns or complaints about how we have handled your personal information, please contact us in writing at bettybcounselling@outlook.com.
We take all complaints seriously and will respond as soon as reasonably practicable after receiving written notice.
Website and cookies
When you visit our website, we may collect non-identifiable information such as browser type, operating system and pages visited. This information is used in aggregate to help us understand how our site is used and to improve the visitor experience.
We may use cookies on our website from time to time. Cookies are small files that help identify return visitors and store browsing preferences. They do not access or damage your device. You may choose to disable cookies through your browser settings, though this may affect your experience on the site.
Our website may contain links to third party websites. BettyB Counselling is not responsible for the privacy practices of those sites and encourages you to review their privacy policies independently.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting. We encourage you to review this policy periodically.
Contact
For any privacy-related queries, please contact BettyB Counselling at bettybcounselling@outlook.com or by phone on 0401 664 348.
BettyB Counselling is located in Raymond Terrace, New South Wales, and provides online counselling services to clients across Australia.